When a panel fails!

It's always bad news when a panel fails. Thankfully it doesn't happen very often.

Our main aim is to keep the customer happy & we will replace the panel and arrange collection of the failed panel & deal with the manufacturer to ensure that we get our own replacement.

Customer service is something that we are very keen on ensuring is up to the best standard and communication is vital. I saw a post on Facebook earlier today where the customer service of some top companies can be awful. I have been on the receiving end of bad customer service and often the issue is more about effective communication.

If you promise to call someone back at a particular time, call them back, even if you have no news, the customer may still be irate that the problem has not been solved but they won't be irate because you didn't call.

That's my take on it - it would be interesting to know what really annoys you about customer services departments.

Do you zone your heating system?

I was talking to a potential customer today about how to make your heating system much more efficient. This will work with any heating system, not just our infrared heaters, and the more control you have the more efficient you can make it.

You can create a zone for each room in the house and set the heaters to come on in that room half an hour before it will be used and turn off when it is empty. This is quite a tough thing to anticipate because while we are all creatures of habit we are not that consistant.

However, if I use just a two zone example, you will see my point better.

A central heating system will heat the whole house, the boiler comes on and all of the radiators will warm up, and the house warms up nicely. Of course we can have thermostatic controls on each radiator so that once the room reaches its optimum temperature it turns off the need for heat, but it will heat up none the less.

In a zoned house you can have a zone system for say upstairs and down stairs. The upstairs heating comes on half an hour or so before the downstairs heating and goes off earlier as well. This means that whilst everyone is upstairs there is no wasted heating requirements downstairs. The same happens in reverse in the evening - whilst the family are downstairs in the warm, the upstairs heating is off until half an hour before people go to bed.

You should be able to see that there will be an energy saving for the times the unused zones are not being heated whereas with a central heating system the whole house is heated even if the family are in one zone.

This can be refined further, by making the guest bedroom a zone of their own, or by making the living room a separate zone so that if it is unused in the morning it isn't heated until the evening.

I hope that made sense, if not and you want to talk it over some more, please call me or Heather in our office on 01237 451759.

Business is quiet!

That is fairly normal for the time of year.

Our customer profile indicates that people stop looking for heating solutions in the spring. Having survived the winter with their current heating system, it is time to think of BBQs and summer holidays rather than heating.

There are plenty of big projects on the go, but these come to fruition haphazardly, unlike the sale of one or two panels to our regular type of customer.

This does give us plenty of opportunity to get our house in order, we are working on updating our website, with a new modern looking theme. A new shop and a new domain name to go along with it too. A domain name that will fit more consistently with our aims to be a leader in the infrared heating market.

So, it is a case of watch this space, we hope to have the new website up and running shortly after Easter, and along with it will be some launch special offers.

In the meantime, please do call us on 01237 451759 if you want to have a chat how infrared heating panels can save you money on your heating bills.

Next winter at least!