It's always bad news when a panel fails. Thankfully it doesn't happen very often.
Our main aim is to keep the customer happy & we will replace the panel and arrange collection of the failed panel & deal with the manufacturer to ensure that we get our own replacement.
Customer service is something that we are very keen on ensuring is up to the best standard and communication is vital. I saw a post on Facebook earlier today where the customer service of some top companies can be awful. I have been on the receiving end of bad customer service and often the issue is more about effective communication.
If you promise to call someone back at a particular time, call them back, even if you have no news, the customer may still be irate that the problem has not been solved but they won't be irate because you didn't call.
That's my take on it - it would be interesting to know what really annoys you about customer services departments.
The ramblings of a far infrared heating specialist blogging about our heaters, our industry and what it is like to run a business!
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